PRIVACY POLICY

Your privacy is important to us. We will only use your personal data to inform you about our products and services and to administer your account, if you have given us permission for this. We highly value the protection, confidentiality and integrity of your personal data. In this Privacy Statement we explain which personal data we collect when you use our products and services, why we need this data and how we use it.

 

Our services

Echoes offers via web and mobile applications  digital products and services to its clients for collecting, harmonizing and analysing data from connected land motor vehicles enabling mobility players and fleet managers to exploit this data (the car OEM data). This Privacy Statement applies to these products and services and the related platforms and applications.

Echoes is a member of the Moving Intelligence Group, which group is specialized in aftermarket security and communication solutions for vehicles and mobile assets operating in the field of development, production and sale of hardware installed for information collection and software for (real-time) data collecting, processing, harmonizing and analysing.

 

Legal basis for data processing

We will collect and process your personal data solely if we have a legal basis for this. The following bases apply:

 

• The processing is necessary for the execution of your agreement.
• The processing is necessary for safeguarding our legitimate business interests, for example: for being able to carry out our business activities; for certain forms of direct marketing and profiling; for archiving information about your account so that you can reactivate this at a later date; for detecting or preventing fraud or misuse of our services; and/or for the security of our network and systems.
• The processing is necessary to comply with a legal obligation, such as the obligation to save administrative information or to share certain information due to a police order for a criminal investigation.
• If you have given us express consent to process your information, such as for sharing information with partners for commercial purposes.

 

If the processing is based on consent, you have the right at all times to revoke your consent. In this case, we will cancel the respective processing of your information. Revoking your consent will not change the legitimacy of the processing based on consent prior to your revocation.

 

When, how and which personal data is collected?

We need certain personal data to offer you the best-possible user experience and to inform you about our products and services. We collect and process personal data as follows;

 

1.      Data that you provide

This is the data that you enter yourself when you use our websites, products and services. This information includes your name, e-mail address, the search terms you enter, your address, your phone number, etc.:

• First and last name
• Salutation (Mr/Ms, etc)
• Your vehicle’s licence number
• E-mail address
• Mobile phone number
• Residential address
• Location information
• IP address
• Phone ID
• Payment and billing information, such as bank account number
• Company name
• Chamber of Commerce number
• VAT number
• Object information

 

2.      Meta data

This is information that is collected or automatically generated while you use Echoes’ websites, products or services. Metadata is often collected or generated when you use a computer or when you send information through a computer network, such as the internet. This information contains data that you use in the user interface and during other device activities, as well as IP addresses, unique device IDs, MAC addresses of Wi-Fi, Bluetooth devices, cookies and data from computer activities, for example.

 

3.      Third parties

We receive information from third parties that they have collected – under their responsibility and pursuant to their privacy policy – and shared with us. We use this information within the limits specified by third parties, but also within the limits of our own privacy principles and our own privacy policy. We receive real-time feeds about location, speed, sensors and other vehicles, but also device information regarding, for example, users of mobile phones, vehicle fleets of companies and vehicles that are equipped with online cards or traffic and travel services. We only use this information when we have ascertained that this information cannot be traced back to you.

We also receive personal information from third parties if you have interacted with them, for example if you have visited their websites or used their mobile apps. This information can be IP addresses, unique IDs of devices, advertising IDs, Wi-Fi and Bluetooth MAC addresses, cookies and other information about computer activities, as well as indications about your behaviour, interests and demography.

 

4.      Cookies and similar technology

We collect information via cookies and similar technologies (e.g. web beacons, tags and device identifiers) when you use our online/offline services. Cookies are text files that are placed on your device. Cookies are valuable because they allow a website to recognize a user’s device. There are different types of cookies that perform various functions, such as efficiently navigating between different pages of a website, remembering the settings you have given to a website, and enhancing your overall experience. Other cookies are used to evaluate visitor behaviour on the website and to compile statistical reports about online activities, like pages are most visited. Some cookies are assigned only during your visit to a website. These are called “session” cookies and will automatically expire when you close the browser. Other cookies remain for a longer period, known as “permanent” cookies. The cookies used on this website fall within the following categories: (a) strictly necessary cookies, (b) functional cookies, (c) performance cookies, and (d) tracking cookies.

You can always manage your cookie preferences and given consent and delete cookies in your browser settings, but this may result in us not being able to provide you with the optimal user experience.

 

With whom do we share your personal data

We share your personal data with third parties, such as our control center, investigative authorities, technicians, suppliers (hosting providers, customer service and e-marketing) and other partners, depending on the products and services you use. As regards our suppliers, we ensure that our suppliers are certified under the so-called Privacy Shield program. We share your data:

 

• To the extent that this is necessary to perform our business activities and render and enable our services.
• In cases where you have granted us express consent to do so.
• If we are lawfully requested to do this within the framework of law enforcement, for example, in the event of investigating illegal activities.
• In certain circumstances to enforce our agreement with you. If you have not paid for your services, for example, we can share your information with a collection agency.
• To enforce our rights vis-a-vis third parties or to defend ourselves against claims or allegations of third parties.
• To guarantee the security, integrity and protection of our services.

 

How long will we save your personal data?

We will only save your personal data as long as necessary for the purposes for which they were collected or being used and/or as long as this is legally required or permitted. If you want to cancel your account, please contact us. After you cancel your account, we will delete your personal data without unnecessary delays, with the exception of the data that we are legally obligated to keep. For example, in accordance with the respective statutory term applicable in the countries in which we operate we save data such as copies of invoices.

 

How do we use your personal data?

We use your personal data solely for the purposes for which the data has been collected and, where applicable, to comply with legal obligations. We use your personal data for the following purposes:

 

1. Execution of agreements

We process your personal data in order to supply you with the products and services in accordance with the agreement(s) entered into with you.

 

2. Customer service

We use your information to assist you in the use of our services. This entails the use of personal data in order to, for example, determine problems with products and services, rectify incorrect transactions and provide other customer support services.

 

3. Customer contact and communication

We use your information to communicate with you through e-mail, SMS messages, push or other electronic media about matters regarding our service provision. For example, we can send you invoices and we can communicate with you in order to confirm your account, send you reminders, resolve problems and invite you to take part in customer satisfaction surveys.

 

4. Marketing

We would like to keep you informed about our products and services via e-mail, SMS messages, push or other electronic media. You have the right to unsubscribe from this information provision at any time. Depending on your preferences, you can unsubscribe, change your preferences directly online or contact us to have this done for you.

 

5. Safety, security and settling of disputes

We use your information to guarantee the security, integrity and protection of our products, services and customers. We process your information for detecting and preventing fraud, theft and other misuse of our services.

In some circumstances, we can use your information within the framework of dispute resolution, to enforce compliance of an agreement concluded with you, to enforce our rights vis-a-vis third parties or to defend ourselves against claims or allegations of third parties.

 

6. Legal obligations

We can process your information in order to comply with legal obligations, such as keeping records, or to comply with legitimate requests from competent authorities (e.g. the police/courts).

 

7. Improvement and personalisation of our products and services

We use your personal data to improve our products, content and services. Insight into click behaviour and search results on our website can help us prioritise or identify new product functions.

 

8. Maintenance, development and incident management

If you have problems with one of our products or services, we may have to process personal data, such as your name, vehicle registration number and customer ID, to resolve the respective problems. We also process your personal data for some internal operational processes, such as when we transfer customer information to a new database.

 

9. Execution of general business processes, internal management and management reports

In order to be able to execute our business activities, we use your personal data for general business processes. We process your information for archiving purposes, insurance purposes, management reports, audits and other administrative purposes, for example.

 

Where is your personal data processed?

For hosting and maintenance, your personal data will be saved within the European Union. We will process your personal data at one or more of the locations of the Moving Intelligence Group.

If we forward personal data to a country outside the European Union or to an international organization, we will ensure that this data will only be sent to countries and organizations that guarantee suitable protection of your data and rights pursuant to the General Data Protection Regulation (GDPR). If you would like more information about the guarantees we implement, please contact us.

 

(Questions regarding) Access to and management of your personal data

You can directly view and edit your personal data in your personal account. How you can view or manage this personal data depends on the products and services you use. If you cannot view, correct or delete certain personal data yourself, if you would like a copy of your personal data, if you would like to cancel your account or if you want to submit a request for limiting the processing of your personal data, you can contact us at contact@echoes.solutions. We will respond within 30 days of receipt of such requests.

 

Responsible entity

Echoes is a brand of Echoes and a member of the Moving Intelligence Group, headquartered at  1162 Chemin du Moulin Premier – 83260 LA CRAU – France, and registered with the Commercial Register of the Chamber of Commerce under number 840 597 819 00019. In principle, the decisions with regard to the objectives of and the resources for the processing of personal data are made by Echoes, which acts as the controller for the processing of this personal data. However, there may also be cases where the Moving Intelligence Group determines the resources for processing.

 

This policy applies to www.echoes.solutions. Websites from other Moving Intelligence Group entities or third parties may have different policies. We are not responsible for the policies and settings of other websites, even if: (a) you visit a third-party website through links from our website; or (b) you ended up on our website through a third-party website. We recommend checking the policy of all sites you visit and contacting the owner or administrator if you have questions or comments.